How can a customer edit/cancel an order?

Customers cannot edit/cancel an order from My Orders page.


Customers can contact merchants by clicking "Contact Shop" from My Orders page, to request merchants to edit/cancel the order.

 

*Note:

  • As for editing orders, merchants can only edit shipping fee and product quantity.
  • When editing shipping fee and product quantity, need to make sure that “Order Total can’t exceed the amount paid by the customer”.
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